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All sections › Archive › Vol 343 · Issue 4

Call Centers — Archive · Vol 343 Issue 4

2 articles that week

Contact Center Pipeline, Friday, October 30th, 2026

Contact Center Pipeline's top five October posts cover agent support, AI-human balance, CCaaS strategy, AI adoption barriers and LATAM service.

CRMBuyer, Thursday, October 29th, 2026

Text's Kacper Wiacek tells CRM Buyer that AI customer service should be judged on customer and business outcomes, not ticket deflection.