Salesforce, Friday, November 6th, 2026
Less Reasoning. More Doing. Meet Koa Decisions.
Salesforce introduced Koa Decisions, a decision model built on Google Gemma that makes single-step choices such as request routing in milliseconds.
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283 articles · page 1 of 6
Salesforce, Thursday, November 5th, 2026
Ask (A Forward Deployed Engineer's) Slackbot
Ask Slackbot advises a forward deployed engineer on probing customer assumptions in discovery calls without seeming adversarial.
more → Salesforce, Thursday, November 5th, 2026
How to Reduce AI-Generated Code Failures with Governor Limit Testing
Salesforce explains how governor limit testing in CI pipelines can catch inefficient AI-generated Apex code before it breaks production transactions.
more → Salesforce, Thursday, November 5th, 2026
B2B Commerce Is More Than Self-Service Ordering. Here's How to Think Bigger and Grow Revenue.
Salesforce argues B2B commerce should be a revenue growth engine, not just a self-service reorder portal, citing quoting and multi-cart features.
more → Salesforce, Wednesday, November 4th, 2026
Salesforce's Agentforce Coworker Usage Soars 21x in Three Months as Enterprises Delegate Real Work to AI
Salesforce says Agentforce Coworker usage grew 21x in three months and adds Skills, conversation history and new Teams, mobile and desktop access.
more → Salesforce, Wednesday, November 4th, 2026
Your AI Agents Are Fast. Your Process Isn't. Here's How to Fix It.
Salesforce argues AI agents only deliver value when surrounding processes also become agentic, and describes its Rapid Innovation Squads.
more → Salesforce, Wednesday, November 4th, 2026
Reaching the Inbox Is the Win. Standing Out Is the Next Challenge.
Salesforce explains why email landing in Gmail Promotions or Outlook Other still counts as inbox delivery, and how to stand out there.
more → Salesforce, Wednesday, November 4th, 2026
Data 360: How We Cut Lead Assignment From 20 Minutes to 20 Seconds
Salesforce rebuilt its lead scoring and routing on Data 360, cutting lead assignment from 20 minutes to 20 seconds.
more → Salesforce, Wednesday, November 4th, 2026
4 Data 360 Lessons for Connecting Product Knowledge to AI
Salesforce shares four lessons from grounding its Help Agent with Data 360, including assessing content quality before indexing.
more → Salesforce, Tuesday, November 3rd, 2026
Half of Slack Messages Are No Longer From People. Here’s Slack by the Numbers.
Salesforce says half of Slack messages now come from apps and agents, with 127 million MCP tool calls processed weekly.
more → Salesforce, Tuesday, November 3rd, 2026
Tableau Data Apps: From Prompt to Trusted Agentic Analytics
Salesforce introduced Tableau Data Apps in beta, combining vibe-coded interactive web apps with Tableau's governed data and query engine.
more → Salesforce, Tuesday, November 3rd, 2026
Double Recall: Inside the Agentforce Memory Update
Salesforce AI Research says an updated memory policy doubled Agentforce Memory performance at keeping customer facts current.
more → Salesforce, Monday, November 2nd, 2026
Turn Autonomous Insights Into Action: How to Set Up Proactive Intelligence with Tableau Next
Salesforce explains how to set up Proactive Intelligence in Tableau Next, where Tableau Agent pushes insights to Slack and Salesforce.
more → Salesforce, Monday, November 2nd, 2026
Salesforce Health Insights: Know What to Fix First
Salesforce Health Insights scans a Salesforce org against benchmarks and delivers prioritized, AI-powered recommendations.
more → Salesforce, Friday, October 30th, 2026
The Humane Agentic Enterprise: How to Thrive with AI at Work
Salesforce research on 17 interviews and 2,714 Dreamforce responses examines how workers keep their skills while using agentic AI.
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Salesforce, Friday, October 30th, 2026
7 Agentic Service Strategies for Startups
Salesforce gives startups seven tips for using Agentforce for Service to answer customers faster around the clock.
more → Salesforce, Thursday, October 29th, 2026
Even Within an Organization, There Is No Single AI Strategy
A Salesforce essay argues there is no single AI strategy because agent reliability varies by task, depending on training data and verifiability.
more → Salesforce, Thursday, October 29th, 2026
Do AI Experiences Enable Human Strengths to Shine?
Salesforce proposes five design questions for AI experiences, based on asking 2,714 Dreamforce attendees which human strengths they bring to AI.
more → Salesforce, Thursday, October 29th, 2026
7 Architectural Lessons from Building with the Tooling API
A Salesforce developer shares seven architectural lessons from building an open-source Flow Version Cleaner on the Tooling API.
more → Salesforce, Wednesday, October 28th, 2026
Startups, Did You Know That Agentforce Coworker Can Do This?
Salesforce lists lesser-known ways Agentforce Coworker, a CRM-grounded AI teammate, helps startups and small businesses.
more → Salesforce, Wednesday, October 28th, 2026
RCS Messaging on Salesforce: A Practitioner's Guide
Salesforce's practitioner guide to RCS messaging explains how to configure an RCS Agent and why RCS beats SMS and MMS.
more → Salesforce, Wednesday, October 28th, 2026
Introducing the Slack Code API: Your Agents, Your Team, One Code Channel
Slack Code API is now generally available, letting any developer have their agent open a code channel for team collaboration.
more → Salesforce, Tuesday, October 27th, 2026
Salesforce Expands Agent Fabric to Automatically Stop Runaway Costs and AI Agent Failures Before They Impact Customers
Salesforce adds Agent Evals, API Evals, and cost controls to Agent Fabric to catch AI agent failures and cap spending.
more → Salesforce, Monday, October 19th, 2026
Personal Agents Will Drive More Contact Center Traffic Than They Offset
Salesforce argues consumers' personal AI agents will add more contact center traffic than they remove.
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CRM Magazine, Friday, October 16th, 2026
Salesforce Introduces Hunter, a Sales Agent
Salesforce's Hunter is an outbound sales agent in Sales Cloud that plans pipeline work, personalizes outreach and asks reps for approval.
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Salesforce, Friday, October 16th, 2026
For Early Career Talent, AI Gets Noticed; Humans Get Hired
Salesforce argues AI fluency is now baseline for early-career hires, while soft skills are what set candidates apart.
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Salesforce, Friday, October 16th, 2026
CRM for Non-Techies
A jargon-free primer explaining what a CRM is and how AI makes it accessible to non-technical small business owners.
more → Salesforce, Wednesday, October 14th, 2026
Managing Agentic Security at Scale
Salesforce security explains how it triages the flood of vulnerability findings that frontier models and agentic harnesses now surface.
more → Salesforce, Tuesday, October 13th, 2026
Winter '27 Release: Top Development & Security Features
Salesforce Platform Winter '27 adds headless agent workflows, MCP Risk Scores and governance for agent-generated code.
more → Salesforce, Friday, October 2nd, 2026
Unpacking Dreamforce: Why Your AI Needs Trusted Context
Dreamforce takeaways on how Data 360, the Agent Context Engine and Agentforce Coworker give AI agents trusted business context.
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Salesforce, Thursday, October 1st, 2026
Multiplayer AI: The Shift from Smarter Individuals to a Smarter Company
Slack's GM describes Slack evolving into an AI work operating system where agents work as shared teammates in the open.
more → Salesforce, Thursday, October 1st, 2026
Getting to ROI: How Brands Turn Cost Centers into Revenue Engines with AI
AT&T, Southwest, Canada Goose and other Salesforce customers share lessons on getting ROI from agentic AI deployments.
more → Salesforce, Thursday, October 1st, 2026
Agents Can Mimic Good Design. Ours Know Why It Works
Salesforce uses design skills, linters and evals so coding agents produce consistent, accessible, production-ready UI.
more → Salesforce, Thursday, October 1st, 2026
What's New in B2C Commerce: The September 2026 Release
Salesforce B2C Commerce's September 2026 release adds merchandising tools, consent integrations, security updates and developer features.
more → Salesforce, Wednesday, September 30th, 2026
The Tableau Knowledge Engine: How We Built Trustworthy Agentic Analytics
Tableau explains its knowledge engine, a runtime layer giving analytics agents a reliable understanding of business meaning.
more → Salesforce, Tuesday, September 29th, 2026
Agentic AI and the Future of Work: What It Means for Salesforce Practitioners
Salesforce looks at how agentic AI is changing what practitioners build and how they work, and where roles go next.
more → Salesforce, Thursday, September 24th, 2026
Your Roadmap to Marketing Cloud Next: A Role-Based Training Plan for the MCE Transition
Salesforce urges Marketing Cloud teams to start role-based training now ahead of moving from Marketing Cloud Engagement to Marketing Cloud Next.
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Salesforce, Thursday, September 24th, 2026
Five Big Ideas Coming Out of Dreamforce 2026
Salesforce's Dreamforce 2026 recap highlights AI agents replacing UI-driven workflows and other enterprise AI shifts.
more → Salesforce, Wednesday, September 23rd, 2026
How Can AI in Slack Help Your Startup? Let Us Count the Ways
Salesforce explains how Slackbot, Slack's context-aware AI agent, helps startups synthesize information and act without added tools.
more → Salesforce, Tuesday, September 22nd, 2026
The Top 5 Dreamforce Announcements for IT: AIforce, MCP Security, and More
Salesforce recaps its top Dreamforce 2026 IT announcements, including the AIforce interface layer and the Builder Central studio.
more → Salesforce, Thursday, September 17th, 2026
Building the Agentic Enterprise: Secrets from Early Adopters
Early Agentforce adopters share what worked and what did not in deploying enterprise AI agents.
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Salesforce, Thursday, September 17th, 2026
Futures Issue 5: Agentic Enterprise Futures
The fifth issue of Salesforce Futures explores how agentic AI reshapes enterprise operating models.
more → CIO, Wednesday, September 16th, 2026
Salesforce's Massive Outage Exposes the Hidden Risks of Cloud Dependencies
A seven-and-a-half-hour outage during Dreamforce traced to an internal legacy login service, not third-party infrastructure.
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Salesforce, Wednesday, September 16th, 2026
Salesforce Staggers Back to Feet After Global Outage
The Register reports an hours-long global Salesforce outage hit customers with severe delays mid-Dreamforce.
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Salesforce, Wednesday, September 16th, 2026
Why We Post-Trained Our Own Reasoning Model
Salesforce explains its decision to post-train a proprietary reasoning model for enterprise agent workloads.
more → Salesforce, Wednesday, September 16th, 2026
Live Nation Makes Show Day Easier for Fans with Salesforce's Agentforce
Live Nation expands Agentforce to handle fan service and event-day support at scale.
more → Salesforce, Wednesday, September 16th, 2026
The Dreamforce 2026 Keynote in Under 7 Minutes
A condensed recap of the Dreamforce 2026 keynote and its major product announcements.
more → SilconANGLE, Tuesday, September 15th, 2026
Salesforce Debuts Koa, a Specialized Model Built to Reason About CRM Data
SiliconANGLE reports Salesforce built Koa, a Nemotron-based reasoning model tuned for multistep Agentforce CRM workflows.
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SilconANGLE, Tuesday, September 15th, 2026
Salesforce Announces AIforce, Unlocking the Power of Its Platform Using Composable Agents
SiliconANGLE reports Salesforce's AIforce layer exposes its business logic, semantics and governance to external AI agents.
more → SiliconANGLE, Friday, September 11th, 2026
Salesforce Introduces New AI Agents to Automate Sales, Support Tasks
Salesforce debuts AI agents for sales, support, help desk, and supply chain alongside an upgraded Agentforce Coworker.
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