Thursday, September 17th, 2026: 6:00 PM to 8:00 PM
Customer Experience, AI, and The New Customer Economy (Sept. 17th)
Why do customers leave - even when companies think they're doing everything right? Peter Shankman's customer experience keynote combines real-world case studies, data-backed insights, and genuinely funny storytelling to show sales teams, marketing leaders, and customer success organizations exactly what separates businesses customers love from those they abandon.
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