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Volume 323, Issue 2 · 2025-02-10 – 2025-02-16 · Popular →

Monday’s Briefing · February 17

Digital CxO, Thursday, February 13th, 2025

Personalizing Customer Interactions With Intelligent AI Agents

For decades, customer service has been a time-consuming manual task. While many have tried modernizing it with prerecorded instructions or preprogrammed responses, consumers have pushed back because they prefer speaking to humans. Could artificial intelligence agents finally bridge the gap? more →

Personalizing Customer Interactions With Intelligent AI Agents

Techstrong.ai, Thursday, February 13th, 2025

AI Without Business Process Integration Falls Short

Business leaders believe artificial intelligence (AI) must understand business processes to deliver effective results highlighting a growing concern that enterprises investing in AI without proper process intelligence (PI) risk inefficiency and poor outcomes. more →

AI Without Business Process Integration Falls Short

Techstrong.ai, Monday, February 10th, 2025

AI In 2025: The Road Ahead

From AI-generated video to cutting-edge research technologies, the advancements in artificial intelligence (AI) have been nothing short of remarkable. But despite the excitement, we're only just scratching the surface of what AI can achieve. more →

AI In 2025: The Road Ahead

Techstrong ITSM, Monday, February 10th, 2025

The Role Of Managed It Services In Cloud Native Transformation

Cloud transformation remains a top priority for companies. As noted by a recent Gartner forecast, all cloud segments - public, private and hybrid - will see double-digit growth in 2025. And by 2027, 90% of businesses will run on hybrid cloud models. more →

The Role Of Managed It Services In Cloud Native Transformation

Security Boulevard, Thursday, February 13th, 2025

SaaS Security: Connecting Posture Management & Identity Risk

SaaS security is an evolving discipline with no universal standard leaving organizations to define it in their own way. While there are widely recognized security frameworks like SCuBA, NIST, ISO270001 and SOC, there isn't a single, universally accepted definition or approach for SaaS security. more →

SaaS Security: Connecting Posture Management & Identity Risk

Search Customer Experience, Wednesday, February 12th, 2025

Understanding The 3 Types Of CRM Systems

To get the most out of a CRM system, organizations must decide whether an operational, analytical or collaborative CRM system is right for them. more →

Understanding The 3 Types Of CRM Systems

Upcoming Event · Wed, Sep 30 · 11:00am

AI Is Ready. Is Your Data?

Justin Yan will bring a customer-inspired scenario to life through a demonstration - covering ETL pipeline construction, large-scale pipeline operations, and automated governance enforcement using AI agents. Participants are encouraged to question the approach and compare it against their own data challenges. This is not a conversation about doing the same work a little faster. It is a conversation about how the way enterprises deliver data is about to fundamentally change. more →

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AI Is Ready. Is Your Data? (Sept. 30th)

PeopleTek News, Monday, February 10th, 2025

Certified Professional Leader Of Business Relationships

THE CPBLR. The only credential that attests to your mastery of the most complex and powerful work trait of all: effective people skills. It's a passport that distinguishes you in a competitive environment. more →

Certified Professional Leader Of Business Relationships