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Volume 338, Issue 4 · 2026-05-25 – 2026-05-31 · Popular →

Tuesday’s Briefing · June 2

TechTarget, Wednesday, May 27th, 2026

The Antidote to 'Evil AI' is More AI

Organizations must use AI-powered security tools to defend against machine-speed AI attacks rather than relying on human-speed defenses. more →

The Antidote to 'Evil AI' is More AI

Upcoming Event · Wed, Sep 30 · 11:00am

The Gartner 2026 CEO Technology Agenda: How AI Drives Growth, Leadership Moves Beyond the CIO

This webinar explores what CEOs expect AI to deliver across technology, finance, HR, operations, and other functions, where confidence gaps remain, and how success is being measured. Attendees will gain practical insights into how CxOs can translate AI investments into business outcomes, operate in a distributed leadership model, and meet rising CEO expectations. more →

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The Gartner 2026 CEO Technology Agenda: How AI Drives Growth, Leadership Moves Beyond the CIO (Sept. 30th)

FutureCIO, Monday, May 25th, 2026

Navigating AI Adoption Pressure

Organizations face pressure to adopt AI but must develop strategic, sequenced approaches rather than broad implementations. more →

Navigating AI Adoption Pressure

Techstrong IT, Monday, May 25th, 2026

The AI Industrial Complex

An analysis of how aligned incentives among technology, government, and corporate interests are creating a self-reinforcing AI infrastructure ecosystem. more →

The AI Industrial Complex

Security Boulevard, Thursday, May 28th, 2026

When Encryption Isn't Really Encryption

During a recent network security assessment, we were working on an environment that was well-hardened - Patching was current, password policies were strong, and network segmentation was in place. So, as part of our enumeration of all network assets, we started looking for default credentials and this led us to multiple Canon enterprise printers configured with default administrator credentials. more →

When Encryption Isn't Really Encryption

Upcoming Event · Thu, Oct 1 · 1:00pm

Agentic Runtime Security on AWS: Identity, Least Privilege, and Audit for AI Agents with IBM Verify Identity Access and HashiCorp Vault

This hands-on workshop deploys a working reference implementation of five control objectives for agentic systems - verifiable agent identity, no standing privileges, actions tied to user intent, enforcement at the point of use, and audit evidence correlated across all three trust planes (user, workload, data) - using IBM Verify Identity Access and HashiCorp Vault on Amazon EKS. more →

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Agentic Runtime Security on AWS: Identity, Least Privilege, and Audit for AI Agents with IBM Verify Identity Access and HashiCorp Vault (Oct. 1st)

Contact Center Pipeline Blog, Wednesday, May 27th, 2026

AI Won't Save Your Contact Center

Contact centers must first eliminate unnecessary customer contacts before deploying AI and automation solutions. more →

AI Won't Save Your Contact Center

Contact Center Pipeline Blog, Thursday, May 28th, 2026

The Return to Voice

Customers increasingly prefer voice channels for complex, emotional, and urgent interactions despite corporate investment in digital self-service. more →

The Return to Voice

Contact Center Pipeline Blog, Friday, May 29th, 2026

Top 5 Posts in May

The month's most-read blog posts focus on agentic AI implementation and agent retention in contact centers. more →

Top 5 Posts in May