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Volume 340, Issue 1 · 2026-06-29 – 2026-07-05 · Popular →

Thursday’s Briefing · July 9

Contact Center Pipeline, Tuesday, June 30th, 2026

AI Won't Save Your Contact Center

Eliminating unnecessary customer contacts must come before technology, since much inbound volume is preventable. more →

AI Won't Save Your Contact Center

Cloudflare, Wednesday, July 1st, 2026

Making AI Search Smarter

Cloudflare details how creators can stay discoverable and get compensated as AI rewrites search rules. more →

Making AI Search Smarter

Upcoming Event · Tue, Oct 20 · 1:00pm

Practitioner Perspective: Achieving Fine-Grained Control for Data and AI on the Endpoint

Join us for a practitioner-focused deep dive on what it takes to move beyond blind alerting and blunt blocking. Bold sits down with Michael Roberts, Security Engineer at Cresta, a leading AI company, to explore an age-old question: How do you get the fine-grained control to stop real data loss without getting in the way of employee productivity? more →

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Practitioner Perspective: Achieving Fine-Grained Control for Data and AI on the Endpoint (Oct. 20th)

Upcoming Event · Tue, Sep 15 · 10:00am

CIOs, Avoid the AI Budget Trap: 4 Steps for Planning 2027 IT Investments

In this webinar, Gartner will explore four budgeting actions CIOs should consider as they plan 2027 IT investments. Learn which no-regret investments can strengthen AI foundations, how funding priorities vary across different AI operating models, and what temporary cost shifts should be incorporated into budget planning to help avoid structural misalignment and uncontrolled IT spending. more →

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CIOs, Avoid the AI Budget Trap: 4 Steps for Planning 2027 IT Investments (Sept. 15th)