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Volume 323, Issue 4 · 2025-02-24 – 2025-03-02 · Popular →

Friday’s Briefing · March 7

BigDATAwire, Wednesday, February 26th, 2025

Excessive Cloud Spending In The Spotlight

Are you spending too much in the cloud? Many business leaders feel they are overpaying as they move their data and apps into the cloud. According to a pair of studies released this week, excessive data egress fees are particularly damaging to cloud happiness, while orphaned cloud processing capacity is a tough nut to crack. more →

Excessive Cloud Spending In The Spotlight

SC Media, Friday, February 28th, 2025

How To Plan Your Cloud Migration With Security In Mind

Looking ahead, organizations like yours will increasingly migrate to the cloud in service of their business goals. Gartner predicts more than seven in 10 enterprises will leverage the cloud to build momentum behind their business initiatives by 2027, for example. more →

How To Plan Your Cloud Migration With Security In Mind

Upcoming Event · Wed, Oct 14 · 11:00am

Modernize for the AI Era

Join PwC and AWS for a discussion on how AI is redefining cloud modernization priorities. We'll share examples from leaders in their sectors, as well as practical recommendations for building modern cloud platforms that deliver measurable business value, while navigating evolving regulatory, risk, and operational considerations. more →

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Modernize for the AI Era (Oct. 14th)

Cyber Defense Magazine, Saturday, March 1st, 2025

Evaluating the CISO

The CISO role has evolved dramatically in recent years. Today, CISOs are integral executive team members, shaping strategy, translating tech issues for different stakeholders, and managing budgets. more →

Evaluating the CISO

Destination CRM, Friday, February 28th, 2025

Personalization Will Yield $2 Trillion If Done Right

In Personalized: Customer Strategy in the Age of AI, Boston Consulting Group senior partner Mark Abraham and Harvard Business School senior lecturer David Edelman predict that AI-powered personalization will become the ultimate advantage and that the next decade will witness $2 trillion in growth from the companies that get it right. more →

Personalization Will Yield $2 Trillion If Done Right

InformationWeek, Wednesday, February 26th, 2025

How CIOs Can Navigate Their Jobs In The AI Era

The sudden and explosive popularity of AI among the public surprised many, including CIOs. With changing tech priorities, where should CIOs be prioritizing their efforts to be successful this year? more →

How CIOs Can Navigate Their Jobs In The AI Era

DevOps.com, Friday, February 28th, 2025

Integrating Generative AI Into Devops Pipelines

Generative AI, a subset of AI, is a new technology that can create content in different forms, such as text, images and videos. Integrating generative AI into DevOps practices can benefit an organization's business processes. more →

Integrating Generative AI Into Devops Pipelines

SC Media, Tuesday, February 25th, 2025

How DevSecOps Can Overcome Its Current Challenges

Despite its potential to integrate security seamlessly into software development, DevSecOps has struggled to achieve widespread success due to deep-rooted cultural and operational challenges, according to an article in DevOps. more →

How DevSecOps Can Overcome Its Current Challenges

CSO Online, Wednesday, February 26th, 2025

4 Key Trends Reshaping The SIEM Market

Cloud adoption, tool integrations, and AI are spurring significant changes in how security information and event management (SIEM) systems are evolving. more →

4 Key Trends Reshaping The SIEM Market

TechnologyAdvice, Friday, February 28th, 2025

Best Contact Center Quality Assurance Software In 2025

Quality assurance, or QA, is essential to maintaining the standards of a contact center. By combining call quality metrics and assessments, contact center quality management software allows you to monitor how effectively agents respond to customers and the extent to which regulatory standards are upheld. more →

Best Contact Center Quality Assurance Software In 2025

Contact Center Pipeline, Tuesday, February 25th, 2025

Ensuring Employee Engagement

Maintaining high levels of employee engagement is crucial in the high-pressure world of call and contact centers. Engaged agents are more productive and more likely to provide exceptional customer service, directly impacting your brand's reputation. more →

Ensuring Employee Engagement

Contact Center Pipeline, Tuesday, February 25th, 2025

How To Enhance The Human Touch

The data is in, and regardless of recent advancements in Generative AI (Gen AI) aimed at improving the customer experience (CX), human-to-human interactions still reign supreme. more →

How To Enhance The Human Touch

Contact Center Pipeline, Tuesday, February 25th, 2025

Supercharging Agent Productivity

The role of artificial intelligence (AI) in contact centers is rapidly evolving, transitioning from theoretical concepts to practical applications delivering real business value and generating strong business outcomes, now. Its growing importance in contact centers has made AI the holy grail for achieving customer experience (CX) automation. more →

Supercharging Agent Productivity

Destination CRM, Wednesday, February 26th, 2025

5 Tips For Effective Contact Center Quality Assurance

Contact centers are the frontlines for customer interactions and play a significant role in shaping customer perceptions and building loyalty. Maintaining quality assurance (QA) within the contact center is essential for companies committed to delivering consistent, high-quality customer service interactions. more →

5 Tips For Effective Contact Center Quality Assurance

Upcoming Event · Tue, Oct 13 · 1:00pm

Modernization That Ships with AI

Most companies are adding AI agents to legacy systems rather than modernizing how the work actually gets done. That may create isolated productivity gains, but it rarely removes the outdated applications, fragmented data, manual handoffs, and hidden dependencies that continue to slow the business. more →

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Modernization That Ships with AI (Oct. 13th)

Destination CRM, Saturday, March 1st, 2025

What Happened To The Metaverse?

Neil Stephenson introduced the metaverse as a concept in his 1992 novel Snow Crash, where he depicted it as a digital realm where users, represented by avatars, engage in a simulated reality. more →

What Happened To The Metaverse?

Dell Technologies News, Tuesday, February 25th, 2025

The Future Of Edge AI Innovation

Dell is collaborating with Intel and Global System Integrators to bring optimized and verified Edge AI solutions on Dell PowerEdge XR8000 to Enterprises, Cities and Industries. more →

The Future Of Edge AI Innovation

How-To Geek, Monday, February 24th, 2025

Hate QR Codes? Google Will Make You Scan One When You Log In

Google is ditching SMS two-factor authentication in favor of QR codes. The new 2FA method will provide increased protection against phishing and other common threats, but it may be less convenient than SMS verification, depending on Google's implementation. more →

Hate QR Codes? Google Will Make You Scan One When You Log In

IBM News, Tuesday, February 25th, 2025

New IBM Study: Pioneering Telcos Ramp Up AI, Cloud and Security Investments for the Next Wave of Network Modernization

A new global study from the IBM (NYSE: IBM) Institute for Business Value, with support from GSMA Intelligence found that telecommunication and communication service providers (CSPs) who are embracing cloud computing and Artificial Intelligence (AI) in their networks experience significant benefits, including enhanced performance, scalability, cost savings and monetization opportunities. more →

New IBM Study: Pioneering Telcos Ramp Up AI, Cloud and Security Investments for the Next Wave of Network Modernization